Knowledge Base

Upload a document.
Your AI knows it in seconds.

No manual Q&A pairs. No training data. Upload your PDFs, docs, and manuals — Flux chunks, embeds, and indexes them automatically. Your AI answers from real business information.

admin.flux.smart-apps.in/settings/knowledge
Search articles...4 articles
PDF
Product Return Policy
PDF12 chunksIndexed 2h ago
Published
M
Shipping & Delivery FAQ
Manual8 chunksIndexed 1d ago
Published
DOC
Enterprise Plan Features
DOCX15 chunksIndexed 3d ago
Published
Warranty Terms 2026
URLNot indexed
Draft

HOW IT WORKS

From document to answer in four steps.

1

Upload

Drop a PDF, DOCX, Markdown, or plain text file. Or paste a URL.

2

Parse & Chunk

Text extracted, split into ~512-token chunks with overlap for context continuity.

3

Embed & Index

Each chunk embedded via bge-base-en-v1.5 and stored in Cloudflare Vectorize.

4

Retrieve & Answer

Visitor asks a question → vector similarity search → grounded answer with source.

KNOWLEDGE-GROUNDED

Answers from your data. Not the internet.

Flux retrieves the most relevant chunks from your knowledge base, injects them into the AI's context, and generates an answer grounded in your actual documentation. When confidence is low, Flux admits it doesn't know — no hallucinations.

Source citations

Answers reference the specific article they came from.

Confidence scoring

Low-confidence queries escalate to a human operator.

Fallback search

If vector search returns nothing, Supabase keyword search kicks in.

AUTO GAP DETECTION

Your AI tells you what it doesn't know.

Every time Flux can't answer confidently, it logs the gap. A daily AI job clusters these gaps into topics and generates draft articles for your team to review and publish.

Unanswered questions
AI clustering
Topic groups
Draft articles
Publish

Most knowledge bases only get smarter when someone manually adds content. Flux actively identifies what's missing and writes the first draft for you.

SELF-SERVICE

Published articles become a help center.

Mark any article as "Show in Help Center" and it appears on the widget's home screen as a searchable FAQ. Visitors find answers without starting a conversation — reducing conversation volume automatically.

SUPPORTED FORMATS

Bring your docs. All of them.

PDFDOCXMarkdownPlain TextURL

Each format is parsed natively — PDFs via unpdf, DOCX via mammoth, Markdown and text directly. URLs are crawled and extracted. All stored in R2 with per-tenant isolation.

Give your AI real knowledge.

Upload once. Answer forever.

Get Started