Analytics

Every conversation scored.
Every journey tracked.

AI-powered quality scoring, CSAT collection, journey funnels, and knowledge gap detection — all automatic. No manual tagging. No spreadsheets. Export to CSV when you need the raw data.

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admin.flux.smart-apps.in/analytics
Conversations
1,247↑12%
Resolution Rate
87%↑3%
Avg CSAT
4.6 / 5
CX Score
4.2 / 5
Conversations This Week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Channel Breakdown
Web 58%WhatsApp 25%Telegram 12%SMS 5%

AI QUALITY SCORING

Every conversation rated 1–5. Automatically.

After each conversation ends, Llama 3.1 8B evaluates the interaction quality on a 1–5 scale with a short explanation. No surveys required. No manual review. CX scores appear as colored badges in the inbox — green for excellent, amber for fair, red for poor.

CX 4.8

Resolved shipping query with tracking link. Customer satisfied.

CX 3.1

Answered pricing question but missed follow-up opportunity.

CX 1.9

Escalated after 4 loops. Customer expressed frustration.

CUSTOMER SATISFACTION

Post-conversation ratings. Built in.

After every conversation, Flux prompts a 1–5 star rating with optional text feedback. No third-party survey tools. Ratings stored per-conversation and trended over time in the analytics dashboard.

Per-message feedback too — visitors can thumbs-up or thumbs-down individual AI responses, helping you identify which answers work and which don’t.

FUNNEL VISIBILITY

From signal to outcome. Every step measured.

Track the full journey: behavior detected → rule matched → nudge shown → visitor engaged → outcome captured. See where visitors drop off and optimize your playbooks accordingly.

Journey outcomes tracked

lead_captured waitlist_created booking_requested callback_requested coupon_applied workflow_run_completed

Attribution windows

Event Window
Captured 7 days
Clicked 2 days
Opened 24 hours
Shown 6 hours

KNOWLEDGE GAPS

Your AI tells you what’s missing.

Questions that Flux can’t answer confidently are logged automatically. A daily AI job clusters them into topics and generates draft articles — so your knowledge base improves itself.

EXPERIMENTS

Test nudge copy. Measure conversion.

Run A/B experiments on nudge copy, timing, and playbook variants. Flux assigns visitors consistently via ID hashing and measures outcomes against a holdout group.

Copy variants
Timing & threshold adjustments
Traffic % and allowlist controls
Outcome comparison with holdout

Export everything.

Stream all conversations and messages as CSV for external BI tools. Filter by date range. Pipe into Looker, Metabase, or your data warehouse.

Measure what matters. Automatically.

AI-scored quality. Journey attribution. Knowledge gaps. All built in.

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