One AI pipeline.
Every channel.

Same knowledge base, same governed actions, same handoff rules — whether your customer is on your website, WhatsApp, Telegram, or SMS.

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Same conversation. Same AI. Different channel.

yoursite.com
Flux Support
Online
Is the Classic Leather Jacket back in stock?
The Classic Leather Jacket is currently out of stock. I can add you to our restock waitlist — you’ll be the first to know when it’s available. Want me to set that up?
Yes please
Done! I’ve added you to the waitlist. We’ll notify you via chat as soon as it’s back.
Type a message...

Web

Your website, with intelligence built in.

This is where intent is first detected. Flux collects behavioral signals — dwell time, scroll depth, idle state, cart events — and fires proactive nudges at the right moment. Deploys as a single script tag with full Shadow DOM isolation.

Behavioral signals Dwell, scroll, idle, cart events
Proactive nudges Trigger on intent, not just time
Isolation Shadow DOM — no CSS conflicts
Deployment One script tag
Integration Twilio WhatsApp Business API
Identity Carrier-verified phone number
Rich media Images, documents, buttons
Templates Pre-approved message templates

WhatsApp

Continue conversations where customers already are.

After web capture, follow up on WhatsApp. Carrier-verified phone identity means zero-friction connector access for phone-scoped actions. Rich media and template messages for structured outreach.

Telegram

Bot API integration with inline keyboards.

Full AI pipeline with operator takeover. Inline keyboards for structured choices — confirmations, selections, navigation. Same connector access as web.

Bot API Native Telegram Bot integration
Inline keyboards Structured choices and navigation
Operator takeover Human handoff mid-conversation
Connectors Same actions as web channel
Protocol Simple text-based interaction
Fallback Critical follow-ups when apps fail
Email integration Cross-channel follow-up threads
AI backbone Same pipeline, text-optimized

SMS

Fallback channel for critical follow-ups.

When apps are closed and emails go unread, SMS gets through. Simple text-based interaction backed by the same AI pipeline. Email follow-up integration for longer-form threads.

One journey across every channel

Your customer doesn't think in channels. Neither should your support. Here's how a single interaction flows.

1
Web

Visitor browses product page

Flux detects dwell time and scroll depth — intent signal fires.

2
Web

Proactive nudge fires

Conversation starts in the widget. Customer asks about stock availability.

3
Web

Structured demand captured

Flux adds the visitor to the restock waitlist via connector. Lead captured.

4
WhatsApp

Follow-up sent via WhatsApp

Product is restocked. Template message sent. Conversation continues where the customer already is.

5
Operator

Operator notified

Same inbox, any channel. Full context from web and WhatsApp in one thread.

One inbox. Every channel.

Your operators never need to switch tools. Web, WhatsApp, Telegram, and SMS conversations all appear in the same inbox — with channel badges, filters, and full AI Copilot support.

Channel badges on conversations

See at a glance where each conversation originated and which channel is active.

Filter by channel type

Focus on WhatsApp-only conversations, web widget escalations, or any combination.

AI Copilot across all channels

Suggested replies, knowledge base lookups, and canned responses work identically regardless of channel.

operator-inbox
Sarah K.
Classic Leather Jacket...
2m
James C.
Delivery update?
8m
Priya M.
Return request
12m
Alex T.
Payment confirmed
1h

Every channel. One script tag to start.

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